FORZ LLC Privacy Policy

Effective Date: January 2023

Introduction

Welcome to FORZ LLC (“FORZ”, “we”, “us”, “our”), a pioneering provider of field service management solutions. This Privacy Policy sets forth our commitment to safeguarding the privacy and security of the personal information of our users, including service professionals (“Pros”), their customers (“Customers”), and visitors to our website. Herein, we describe how we collect, use, protect, and share your information, underpinning our operations with a steadfast commitment to legal compliance and transparency.

1. Information Collection

A. Information You Provide

Account Registration: When you register for an account with FORZ LLC, we collect essential personal identifiers which include your full name, contact details such as phone number and email address, and professional credentials. This information is crucial for setting up and maintaining your account, providing personalized service, and verifying your identity to secure your account.
Financial Transactions: To process any financial transactions through our platform, such as payments or refunds, we collect detailed financial data including credit card numbers, bank account details, and billing addresses. This information is securely processed and stored to comply with financial regulations and ensure transaction integrity.
Service Data: We gather comprehensive information related to the services you request or provide through our platform. This includes job scheduling information, service estimates, client feedback, and interaction records. Collecting this data helps us to tailor services to your needs, improve service delivery, and manage our operations efficiently.

B. Information Collected Automatically

Usage Details: We track how you interact with our platform, including which pages you visit, the features you use, the time spent on those features, and your navigation paths. This data helps us to understand user behavior, improve platform functionality, and personalize your user experience.
Device Information: We collect information about the devices you use to access our services, including hardware models, operating system versions, browser types, and network information. This information is crucial for ensuring compatibility and security of our platform, diagnosing problems, and providing targeted support.
Location Data: With your consent, we collect precise location data from your device. This information allows us to offer location-specific services, customize our content according to your geographic needs, and improve logistical operations.

C. Information from Third Parties

Third-Party Services: We may receive additional data about you from third-party services such as credit verification services, marketing partners, and data aggregators. This information is integrated with the data we already have to enhance service offerings, personalize your experiences, and maintain the accuracy of our records.

2. Use of Information

The information collected by FORZ LLC is utilized to support, enhance, and develop our field service management solutions in the following ways:

Service Delivery and Enhancement: We use the data collected to provide and continuously improve our services. This includes optimizing platform functionality, enhancing user interfaces, and personalizing experiences to better meet the needs of Pros and Customers. Data-driven insights help us to refine our features and extend our offerings effectively.
Customer Support and Communication: The information enables us to provide timely and efficient customer support, resolve disputes, and manage service requests. We use contact details to communicate important updates, service changes, or promotional offers that are relevant to your interests and business needs.
Operational Management: We leverage collected data to streamline various back-end operations, such as resource allocation, job scheduling, and performance monitoring. This ensures efficient management of service requests and enhances the overall productivity of Pros using our platform.
Financial Transactions: Financial data is critical for processing payments, issuing refunds, and managing billing disputes. It allows us to keep accurate financial records and comply with applicable accounting and tax regulations.
Security and Fraud Prevention: To ensure the security of your personal information and protect our platform from unauthorized access and fraudulent activities, we analyze usage patterns and implement security protocols based on the data collected.
Legal Compliance and Enforcement: We use the information to comply with applicable legal and regulatory requirements, respond to lawful requests from public authorities, and protect our legal rights in the event of disputes.
Research and Development: By analyzing how users interact with our platform and the types of services they utilize, we identify trends and areas for innovation. This drives the development of new tools, products, and enhancements that advance the field service management industry.
Marketing and Promotions: We may use your information to tailor marketing efforts and promotional offers to your preferences and interests. This includes sending you targeted advertisements and informing you about new services or special events.

3. Disclosure of Information

FORZ LLC is committed to maintaining the confidentiality of your information. However, there are circumstances under which we may share your information with third parties:

Service Providers: We engage various third-party service providers to perform functions and provide services to our platform. This includes payment processors, software development services, data analysis firms, and customer service organizations. These providers are bound by strict data processing agreements that ensure they handle your information in accordance with our privacy standards and applicable laws.
Business Transfers: In the event of a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this policy, we may transfer your information to a successor entity.
Legal Requirements and Law Enforcement: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, act in urgent circumstances to protect the personal safety of users of the services or the public, or protect against legal liability.
Compliance with Laws: Information may be disclosed to attorneys, accountants, auditors, and law enforcement personnel as needed to address potential violations of law or company policy.
Consent: We may share your information with other third parties with your explicit consent to do so.

4. International Data Transfers

FORZ LLC operates on a global scale, and your information may be processed on servers located outside of the country where you reside. This section outlines the measures we take to ensure that international transfers of personal information are carried out in compliance with applicable data protection laws:

Compliance with Data Protection Laws: We transfer personal data across borders in accordance with international data protection standards such as the General Data Protection Regulation (GDPR) for European users and other relevant local laws. This includes adhering to legal frameworks that govern the export of personal data from your home country.
Safeguarding Measures: We implement appropriate safeguards to protect your personal information during international transfers, including the use of Standard Contractual Clauses (SCCs), Binding Corporate Rules (BCRs) for transfers within FORZ corporate group, or relying on certification schemes such as the EU-U.S. Privacy Shield framework.
Transparency: We maintain transparency about where your data is processed and the protections in place to safeguard your information. Users can obtain this information upon request.
Regulatory Compliance: We engage with local regulatory authorities to ensure our data handling practices are compliant with international data transfer regulations and standards.
Review and Audit: Our data transfer practices are subject to regular reviews and audits to ensure they meet high standards of data protection.

5. Data Security

At FORZ LLC, we are committed to ensuring the security of your personal information. We employ a comprehensive array of security measures to protect your data from unauthorized access, alteration, disclosure, or destruction:

Encryption: All sensitive data transmitted between your device and our servers is protected using robust SSL/TLS encryption. This helps safeguard your personal and financial information during transmission.
DDoS Protection: We deploy advanced Distributed Denial of Service (DDoS) mitigation techniques to maintain service availability and protect our infrastructure from attacks.
Web Application Firewall (WAF): Our WAF is strategically implemented to monitor, filter, and block harmful traffic and attacks against our web applications, enhancing security against vulnerabilities.
Rate Limiting: To prevent abuse and ensure service reliability for all users, we implement rate limiting on our APIs and user portals which helps mitigate brute-force attacks and other abusive behaviors by restricting the number of requests a user can make within a given timeframe.
DNSSEC: We use DNS Security Extensions (DNSSEC) to protect our domain name system (DNS) infrastructure from DNS poisoning attacks. This adds an additional layer of security, verifying the authenticity of the requested DNS data.
ISO/IEC 27001 Certification: FORZ LLC adheres to ISO/IEC 27001 standards, which indicates our commitment to establishing, implementing, maintaining, and continuously improving our information security management system.
PCI DSS Compliance: We comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure secure handling of credit card information by our system.
Edge Computing Security: Leveraging edge computing reduces the risk of centralized data breaches by processing data closer to the point of need, enhancing the security and speed of data handling.
Zero Trust Security Model: We implement a Zero Trust security model that requires all users, whether inside or outside the organization’s network, to be authenticated, authorized, and continuously validated for security configuration and posture before being granted or keeping access to applications and data.
Bot Management: Our advanced bot management solutions identify and mitigate unwanted or malicious automated traffic. This protects our websites and APIs from scraping, credential stuffing, and other automated threats.

6. User Rights and Choices

At FORZ LLC, we uphold the rights of our users to access, control, and manage their personal information. Here’s a detailed breakdown of these rights and how you can exercise them:

Right to Know: You have the right to request information about the specific personal information we have collected about you, including how we use and share it. This includes the right to know the categories of personal information we collect, the purposes for which the collected information is used, and whether we sell or disclose it to third parties.
Right to Deletion: You may request the deletion of your personal information from our systems, subject to certain exceptions prescribed by law, such as the need to retain data for legal compliance or to complete transactions you have initiated.
Data Portability: Upon request, we can provide you with an electronic copy of your personal data in a readily usable format, allowing you to transfer the information to another service.
Right to Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
Non-Discrimination: We assure you that we will not discriminate against you for exercising any of your privacy rights. This includes not denying goods or services, charging different prices, or providing a different level or quality of services based on your exercise of these rights.
Right to Opt-Out: You have the right to opt-out of the sale of your personal information to third parties, where applicable.
Right to Restrict Processing: You can request that we restrict the processing of your personal information under certain circumstances, such as when you contest the accuracy of the data or when the processing is unlawful.

Exercising Your Rights

To exercise any of the rights described above, you may contact us using the following methods:

Email: Send your request to info@forz.io.
Postal Mail: Send a written request to FORZ LLC, 920 N Ridge Ave, Lombard, IL 60148, USA.

We are committed to responding to your requests within a reasonable timeframe and in accordance with applicable laws.

7. Children’s Privacy

FORZ LLC takes special care to protect the privacy of children under the age of 18. Our commitment is rooted in ensuring compliance with the Children’s Online Privacy Protection Act (COPPA) and other applicable laws.

Collection of Information: We do not knowingly collect, use, or disclose personal information from children under 18 without prior parental consent. Our services are designed for business use, primarily targeting service professionals and not children.
Parental Consent: In instances where the participation of a child under the age of 18 is required in the services provided by FORZ LLC, we take steps to ensure that parental consent is obtained before any personal information is collected. This process includes verifying the consent given by the parent or guardian through reliable means.
Rights of Parents/Guardians: Parents or guardians have the right to review the information collected from their children, request the deletion of such information, and refuse further collection and use of the child’s information. They can exercise these rights by contacting us through the provided contact details.
Protection Measures: We implement stringent security measures designed to protect the privacy and security of children’s information. These include data encryption, access controls, and physical security measures to prevent unauthorized access to data.
Education and Awareness: FORZ LLC provides resources and guidance to parents and guardians on protecting children’s privacy online and the importance of supervising their online activities.

8. Updates to This Policy

FORZ LLC is committed to continuously improving and updating its privacy practices to adapt to new challenges and changes in data protection laws. This section outlines how we notify you of any changes to our Privacy Policy:

Notification of Changes: We will inform you of any substantial changes to this Privacy Policy through our website and, where applicable, through direct communication such as email. This is to ensure that you are always aware of the information we collect, how we use it, and under what circumstances we share it.
Review Period: Prior to implementing significant changes, we will provide a notice period during which you can review the proposed changes and provide feedback. This period typically lasts 30 days from the time of the announcement, giving you ample time to assess the implications of our updates.
Access to Previous Versions: We understand the importance of transparency and accountability. To this end, we maintain an archive of previous versions of our Privacy Policy, which you can access by contacting us directly. This allows you to see how our data handling practices have evolved over time.
Effective Date: The top of this Privacy Policy includes the effective date of the current version. Any changes made after your last visit will be highlighted, making it easy for you to spot updates.

9. Contact Information

At FORZ LLC, we value open communication with our users. Should you have any questions, concerns, or requests regarding our Privacy Policy or your personal data, please feel free to contact us using the following methods:

Email: You can reach out to us directly at info@forz.io. This is often the fastest way to get a response to your inquiries and concerns about privacy or data protection.
Postal Mail: If you prefer or require a more formal mode of communication, you may send a letter to:

FORZ LLC, 920 N Ridge Ave, Lombard, IL 60148 USA
Phone: For immediate assistance or to speak directly with our customer service team, you can call us at the provided phone number on our website. This allows for real-time discussion and support.
Online Contact Form: Additionally, we provide an online contact form available on our website. This form is secure, and submissions are monitored regularly to ensure timely responses.

Our dedicated team is here to assist you with any questions you might have about how we handle your information and to provide necessary support to exercise your rights under this policy. We are committed to responding to your inquiries within a reasonable timeframe and in accordance with applicable laws.

10. Additional Legal Provisions

FORZ LLC is committed to full compliance with applicable data protection laws and regulations, ensuring that your personal information is handled responsibly and transparently. Here are key legal provisions that we adhere to:

General Data Protection Regulation (GDPR): For our users in the European Union, we comply with GDPR requirements which include rights such as access, correction, deletion, and portability of personal data. We implement strict measures to ensure data processing is lawful, transparent, and limited to the purposes for which it was collected. Our Data Protection Officer can be contacted for any GDPR-related inquiries.
California Consumer Privacy Act (CCPA): For our users residing in California, we adhere to the CCPA, which provides rights including the right to know about the personal information a business collects about them and how it is used and shared, as well as the right to delete personal information collected, the right to opt-out of the sale of their personal information, and protection from discrimination for exercising their CCPA rights.
Data Breach Notification: In compliance with applicable laws, FORZ LLC has implemented procedures to deal with data breaches, including notifying you and relevant regulators of a breach where we are legally required to do so.
Record Keeping: We maintain records of processing activities to demonstrate compliance with all relevant laws, providing transparency to regulatory bodies as required.
Third-Party Disclosures and Transfers: When sharing data with third parties, we ensure that such disclosures and transfers are covered by contractual arrangements that guarantee the same level of data protection that is adhered to by FORZ LLC.
Legal and Regulatory Compliance: We regularly review and update our practices to comply with new and evolving legal standards, ensuring that your personal data is treated with the utmost care and respect.

11. Glossary and Definitions

This section of our Privacy Policy provides definitions for terms used throughout the document to ensure clarity and aid understanding for all users:

Personal Information: Data that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
Data Controller: The entity that determines the purposes for which and the manner in which any personal information is processed.
Data Processor: A party that processes personal data on behalf of the data controller.
Data Subject: Any individual whose personal data is being collected, held, or processed.
Processing: Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
Consent: Freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which they, by a statement or by a clear affirmative action, signify agreement to the processing of personal data relating to them.
Breach: A security incident that leads to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored, or otherwise processed.
Opt-Out: The action of removing consent or objecting to the processing of personal data or the sale of personal data to third parties, which a data subject has the right to perform at any time.

This glossary is intended to help you better understand the terms used in our Privacy Policy and how they relate to your rights and responsibilities as a user of our services.

12. Effective Date and Historical Amendments

Effective Date: This Privacy Policy is effective as of January 2023. It supersedes all previous versions.
Amendment Record: We are committed to continuously improving our privacy practices to adapt to new regulatory requirements, technological changes, and best practices. Below is a record of significant amendments to this Privacy Policy:

January 2023: Initial release of the comprehensive Privacy Policy following the restructuring of FORZ LLC’s service offerings.
Notification of Amendments: Any future amendments to this Privacy Policy will be communicated to you through our usual channels, including email notifications and prominent notices on our service platforms. We encourage you to review the updated Privacy Policy to stay informed about how we are protecting your information.
Archival Access: Previous versions of this Privacy Policy are archived and available upon request. This ensures transparency and allows you to understand the evolution of our privacy practices over time.